1. How to make a contact (Semasa memulakan persembangan):
a. Hello / Good morning / Good afternoon . . .
b. This is Jack speaking.
c. Could I speak to Jill please?
e. I'd like to speak to Jill.
f. I'm trying to contact Jill.
2. Giving more information (Semasa memberikan maklumat):
a. I'm calling from Tokyo / Paris / New York / Sydney . . .
b. I'm calling on behalf of Mr. Mark . . .
3. Taking a call (Menerima telefon):
a. Mark speaking.
b. Can I help you?
4. Asking for a name / information (Menanya nama / maklumat):
a. May I know who's calling?
b. Who's speaking?
c. Where are you calling from?
d. Are you sure you have the right number / name?
5. Asking the caller to wait (Meminta penelefon untuk menunggu sekejap) :
a. Hold the line please.
b. Could you hold on please?
c. Just a moment please.
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