Telephone vocabulary and phrases
1. May I speak to. . . ?
2. I am calling on behalf of. . .
3. How may I help you?
4. Where are you calling from?
5. I'd like to speak to. . .
6. I'm afraid you've got the wrong number.
7. Your voice is cracking.
8. I can't hear you too well.
9. Could you please repeat what you just said?
10. I'm afraid I can't hear you.
11. Would you like to leave a message?
Holding the line:
1. Just a moment, please.
2. Please hold on
3. Hang on