Seeking to ensure a sensitive approach in handling unruly situations, the Maharashtra police has introduced a course in 'emotional intelligence' (EI) for its personnel, a top official has said.
He claimed that the state police is the first to start such a course in the country.
The move comes as policemen are often criticised for handling unruly situations, crowd or individuals without proper emotional understanding though their actions may be legally correct, he said.
This often portrays a negative image of the police in public, despite the personnel having knowledge and skill to tackle the situation in a lawful manner, the official said.
"To enhance the service delivery of police to the public, improving the decision - making ability and to build their confidence level, the state police has introduced a course in emotional intelligence in the training, " Maharashtra Director General of Police Satish Mathur told PTI.
Source: NDTV News
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