BEGINNING A CALL
1. “Thank you for calling Smith Publishing. How may I direct your call?”
To introduce
2. “Hello, this is Jack Smith”
Ask to speak to somebody
3. “May I speak with…?”
Give a reason
4. “I’m calling about the job opening I saw in the newspaper. ”
Asking who is calling
5. May I ask who's calling?
When the call is being transferred
6. “One moment please – I’ll put you through. ”
HOLDING THE LINE
7. Please hold on.
One moment please.
TAKING / LEAVING MESSAGES
8. If the person is unavailable - “I’m sorry, she’s out of town at the moment. ”
9. Offering to take a message - “Would you like to leave a message?”
10. Replying to the offer - “Could you ask her to call me back?”
11. If you don't want to leave a message - “No thanks, I’ll call back later. ”
CLARIFYING/CONFIRMING INFORMATION
12. “Could you spell your last name for me?”
FINISHING A CALL
13. “Well, it was nice talking with you. "
Have a nice day!
Informal Telephone Communication
Introduction
14. Hey, it's Jack!
Ask to speak to somebody
15. “Can I speak to Peter?”
Asking someone to wait
16. Hang on a sec.
If you’re having difficulty hearing the other person on the phone.
17. “There’s a lot of background noise – I can barely hear you. ”
Doubts on this article