The National Highways Authority of India (NHAI) on Monday said it issued a code of conduct for toll plaza operators aimed at reining in misbehaviour of staff and lack of uniformity.
"NHAI contractors/concessionaires are to mandatorily comply with the policy guidelines and standards prescribed by NHAI. A uniform dress code has also been issued, to be used through the country for the staff manning toll plazas, " said an official statement.
Toll plaza personnel will wear navy blue uniforms with adequate identification.
A standardised format for display of toll rates, concessions and exemptions has also been circulated to the concessionaires and contractors, the statement added.
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